Questions to Ask Before the Truck Arrives

So, you’ve chosen your mover—great start! But before the truck pulls up and boxes start flying (hopefully in the right direction), a little clarity can go a long way. Asking the right questions ahead of time helps ensure everyone’s on the same page and your move goes smoothly.

Here are some essential questions to ask your mover before the big day—along with why each one matters.

📅 1. What time will the movers arrive—and is there a window?

Some companies provide an exact arrival time, while others offer a time window. Make sure you know when to expect the crew so you’re not left waiting in packing limbo. Pro tip: ask what to do if they’re running late.

📦 2. What items should I prepare—or disassemble—ahead of time?

Certain items (like beds, mirrors, or appliances) might need to be unplugged, emptied, or broken down. Clarifying expectations saves time, avoids delays, and prevents unexpected fees.

💵 3. Is the estimate still accurate—and what could change the price?

Confirm the final estimate before the truck rolls up. Be sure to ask:

• Is it binding or non-binding?
• Are there potential extra charges (e.g., long carry, stairs, bulky items)?
• What payment methods are accepted?

🛡️ 4. What happens if something gets damaged?

No one wants to think about it, but it’s better to be informed. Ask about:

• Their damage claim process
• Available coverage or valuation options
• What you should document before and after

📋 5. Can I get a copy of the move plan or inventory list?

A written move plan helps keep everyone accountable. If inventory tracking is part of the service, make sure you’ll receive a copy before the movers hit the road.

🚫 6. What can’t you move?

Movers often have restrictions on hazardous items, perishable goods, or valuables. Asking now can prevent last-minute scrambles—or worse, having to leave things behind.

📞 7. Who do I contact if I have questions or issues during the move?

Get the name and number of your point of contact. Whether it’s a dispatcher, team lead, or move coordinator, having a go-to person can be a lifesaver if anything unexpected pops up.

💡 Final Thought:
Moves can be chaotic—but asking these simple questions upfront helps bring calm to the chaos. Great movers won’t mind; they’ll appreciate that you’re invested in a smooth experience.

If you haven’t booked your mover yet, our Directory of On-Demand Movers is the best place to start—and finish—your search.