Provider Onboarding Guide▼
Part 5: Managing Notifications and Quotation Requests
This step walks through how quotation requests work—no setup required. Customers may send direct inquiries about your services. The faster and clearer you respond, the better your chances of earning the job and strengthening your reputation.
Monitoring Quotation Requests
- Where to View: Go to My Account → Quotation Settings to monitor new requests from potential customers.
- Response Time: Timely replies increase your visibility and customer trust. Speedy communication is a trust signal.
- No Setup Required: You don’t need to configure anything here—just keep an eye out for new inquiries.
Responding to Customers
- Message Tone: Be helpful and professional while staying friendly. Customers appreciate clarity and warmth.
- Quote Details: Include price range, availability, and any relevant service notes that help customers make informed decisions.
- Platform Tips: Follow up even if you’re unavailable—that courtesy helps build rapport for future jobs.
Reminder
- Quotation messages are not bookings—you decide which inquiries to respond to and accept.
- Keeping a consistent reply rate boosts visibility within the directory and can influence trust badge status.
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